Job Description:
- Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to business and operations support team.
- Owns the research and data analysis for moderately complex projects.
- Represents the needs of the business during process improvement projects.
- Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of low complexity, and understand business/customer impact.
- Utilizes standard project management and quality improvement methodologies as appropriate.
- Supports processes/programs that impact multiple business units and/or countries.
Job Requirement:
- First-level university degree or equivalent experience.
- Typically 2-4 years of related experience in IT/business operations.
- Typically 1-3 years of project management experience.
Other Knowledge and Skills Required :
- Broad knowledge of HP operational processes.
- Intermediate understanding of core HP businesses and the revenue cycle.
- Solid communication skills (i.e. written, verbal, presentation). Mastery in English and local language as well as other languages as required.
- Sound knowledge and experience in process area and able to suggest process improvements.
- Basic project management skills.
Critical Competencies to Drive Business Results
- Data Analysis & Reporting
Systematically analyzes business data, and develops reports that ensure accurate, usable information for business decision-makers. - Tool Development/Enhancement
Develops, improves and educates on tools used in area of control in alignment with corporate business needs, requirements or goals - Stakeholder Negotiation & Commitment Building
Collaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results - Compensation Acumen
Understands compensation, its role in maintaining performance excellence, and how its systematic application contributes to HP business success. - Process Management & Transformation
Identifies process short-comings and works with others to improve or transform processes - Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution - Change Management
Develops methods for supporting innovation and change across the organization
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